FAQ

Can I track my order?

You can track your order status under “My Orders". An email confirmation will be sent out once your order has been shipped out.

If there is no email received, please check the promotion tab or spam folder. 

What are the available payment methods?

We accept payments by Visa, MasterCard, Amex, UnionPay, Jcb, Diners & Discover.

Can I cancel my order?

Once an order is confirmed, you will be notified via email on the day of purchase, no cancellation of order will be allowed. For further enquiries, do contact us via the contact form that is available on our website, we are glad to assist.

How much is the shipping fee?

The exact shipping fee will be calculated based on your final order & displayed during checkout.

When will I receive my order?

Most of our products are handmade to order & production will take approximately 1 week, to ensure the best quality of the item.

The shipping lead time is 5 working days, excluding weekends and public holidays. Do note that the actual delivery timing will be dependent on the schedule of third-party services.

What if my item is damaged?

Please contact us immediately with your order number & photo of the damaged item via the contact form that is available on our website. A full refund will be given once we have ascertained that the item is damaged upon arrival.

Scented Stone Care Tips

- Due to the nature of the materials, avoid prolonged direct sunlight as it may affect the quality of their condition.

- The scent of stone will decrease from time to time, add essential oil when the scent is faded.

- Wipe the scented stone gently with damp cloth if dirty. 

- Scented stones are beautiful yet they are also quite fragile; handle with good care.

Essential Oils Care Tips

- Essential oils do not expire in the traditional sense. However, the oils will gradually change over time due to oxidation from the moment you open the bottle. In order for essential oil to stay potent, be sure to place the cap back tightly on the bottle to minimize exposure to the oxygen in the air.

- Do not be shy to make a statement, our essential oil is beautifully designed to display on your shelf or desk, just be sure it does not get prolonged direct sunlight, & other heat source frequently.

- Our essential oil can be used on skin. However, just like anything that is new you to your skin, do test the essential oil on a small area of your skin & observe the responds before apply widely.

Customisation Bulk Order

We are happy to be a part of your corporate occasions and private events. Tell us your requirements via hello@aesthetique.net & we will do our best to make it happens.

Workshop Booking & Cancellation

All workshop bookings are non-refundable. For any booking amendments or enquiries, please email us at hello@aesthetique.net, we will be happy to assist.

We reserve the right to adjust the workshop prices at any time without prior notice. This will not be reflected in any bookings made prior to the changes.